1. Introduction

DBT Center of Silicon Valley (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website (“Website”).

This policy applies only to information collected through our Website and not to information collected through clinical services, which are governed by separate HIPAA Notice of Privacy Practices documents provided to clients.

2. Information We Collect

We may collect the following types of information:

A. Information You Provide Voluntarily

• Name

• Email address

• Phone number

Any information submitted through contact forms, consultation requests, or newsletter sign-ups

If you submit sensitive information through a contact form (such as mental health concerns), you do so voluntarily.

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

This information is collected through cookies and analytics tools.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries or consultation requests

• Schedule appointments or intake calls

• Improve our Website and services

• Send newsletters or updates (if you opt in)

• Maintain security and prevent misuse of the Website

• We do not sell your personal information.

4. HIPAA and Protected Health Information (PHI)

Submitting a contact form does not automatically create a therapist-client relationship.

If you become a client, your protected health information (PHI) will be handled in accordance with HIPAA and our Notice of Privacy Practices, which will be provided separately.

We encourage you not to include highly sensitive medical information in online contact forms.

5. Cookies and Tracking Technologies

Our Website may use cookies and third-party analytics tools (such as Google Analytics) to:

• Understand Website traffic

• Improve user experience

• Analyze performance

You may adjust your browser settings to refuse cookies. However, some features of the Website may not function properly without them.

6. Third-Party Services

We may use third-party services for:

• Website hosting

• Appointment scheduling

• Email communication

• Analytics

These providers may have access to limited information necessary to perform their functions and are expected to maintain confidentiality and security.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission or electronic storage is completely secure.

8. Your Privacy Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

• Request access to personal information we collect

• Request correction of inaccurate information

• Request deletion of personal information (subject to legal exceptions)

• Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 through our Website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

DBT Center of Silicon Valley
1570 The Alameda, Ste 319
San Jose, CA 95126
1 (408) 207-5269